Shell in Hanover, MA

Reviews about Shell

• ★ ☆ ☆ ☆ ☆

  May 09, 2020, by Terri M
  If I could give 0 stars I would. I brought my car in for an inspection while I was down here for work. Told them when I dropped off my car I needed a new drivers side brake light. I came back an hour or so later to see a rejection sticker on my car. I asked why and they said I had no brake lights. Someone was supposed to come out to talk to me but never did. I was told it was probably electrical and I needed to get someone that does electrical. I live 80 miles away, and had to drop my car off at a dealership in this area, rent a car, take a day off work to come back here today to ger my car. Only to find out, the reason the brake lights did not work was because in a Kia, if a light blows out it will stop the brake lights from coming on at times. If they had replaced it like I told them when going in there, I would not have had to rent a car, miss a day of work or spend $$$ on diagnosis at a dealership. When I brought this to the attention of the owner, he yelled at ME then began to mock me when I told him if they just replaced the bulb, none of this would have happened. He told me it was my responsibility to find what the issue was. YOU ARE A MECHANIC! You cant replace a bulb? Worst experience ever. Rude. Disrespectful. Childish. Lost hundreds of $$ of dollars becasue he could not replace a $5 brake light. Will be reporting them to the better business bureau.